Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information (name, email address, phone number) provided voluntarily through our contact forms or WhatsApp conversations.
• Business information you share with us during project consultations.
• Technical data such as IP address, browser type, and device information collected automatically when you visit our website.
• WhatsApp messaging data: message content, timestamps, and delivery status when you communicate with us through WhatsApp Business Platform.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support via WhatsApp and other channels.
• Deliver and improve our enterprise software development services.
• Send project updates and relevant communications you have opted into.
• Analyze website usage to improve user experience.
• Comply with legal obligations.

3. WhatsApp Business Platform

We use the WhatsApp Business Platform to provide AI-powered customer service automation and enterprise communication solutions. When you interact with us via WhatsApp:

• Messages are processed to provide automated responses and route inquiries to the appropriate team.
• Conversation data is stored securely and used solely for service delivery and improvement.
• We do not sell or share your WhatsApp data with third parties for marketing purposes.
• You can opt out of WhatsApp communications at any time by sending "STOP".

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information. Data is stored on secure servers and access is restricted to authorized personnel only. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy.

5. Third-Party Services

We may use third-party services (such as hosting providers, analytics tools, and the WhatsApp Business API) that have their own privacy policies. We encourage you to review their policies. We do not sell your personal information to third parties.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications.
• Request a copy of your data in a portable format.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: contact@rm0.dev

WhatsApp: +57 324 684 4514

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.